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Returns & Cancellation

  • General Returns Policy

    Most items purchased from 24sevenindia.com are returnable within the 7-days of delivery, except those that are explicitly identified as not returnable.

    Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on 24sevenindia.com

    Return will be processed only if:

    1.      it is determined that the product was not damaged while in your possession;

    2.      the product is not different from what was shipped to you;

    3.      the product is returned back to us in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

    We will require proof in terms of a photo or a video to justify that the applied return follows the return policy of 24sevenindia.com

    P.S. – The team of 24sevenindia.com retains the right to accept or refuse the return request and will choose the adapted solution. (Exchange / Partial Refund / Full Refund)

    Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or colour of product ordered or incorrect product ordered.

    If the replacement request is placed and we do not have the exact same product in stock, we will provide a refund.

    If you've received a non-returnable product in a damaged/defective condition, you can contact us within 7 days from the delivery of the product.

     

    How to Request for Return / Replacement?

    You can write to us at info@24sevenindia.com explaining the issue with the product (Will help to speed up the process if you can attach images and videos as well)

    Or you can simply fill the form below

    https://24sevenindia.com/index.php?route=account/return/add

     

    When will I receive my Refund?

    Refund will be initiated within 3-4 working days of when the package is delivered back to us at 24sevenindia.com Warehouse in Delhi. You will receive an email confirmation once the refund is initiated.

    PS - Refunds will be issued as per the condition of the returned product. Given that the product is returned back to us with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein




    Product purchased on 24sevenindia.com will be eligible for returns if:


    · Dead on Arrival (DOA)*

    · Defective*

    · Wrong product received

    · Used Product/Broken Seal


    Physical damage


    *Brand’s policy will prevail over the general returns policy


    If you’ve shopped on 24sevenindia.com, here are the reasons for which products are not eligible for returns


    · Products you deem no longer in need or change of mind

    · Products that have already been used or installed 

    · Products that have been tampered with or are missing serial numbers / IMEIs

    · Personalised/engraved items, as mandated by the seller

    · Return will not be accepted for subjective or perceptive aspects like performance not as per expectation, colour shade difference etc.

    · Dents, scratches on packaging not impacting the product performance do not qualify for returns

    · If the request is outside return window

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